{"id":32775,"date":"2023-06-16T09:23:25","date_gmt":"2023-06-16T09:23:25","guid":{"rendered":"https:\/\/chiropractie-stegeman.nl\/?page_id=32775"},"modified":"2026-06-10T11:07:45","modified_gmt":"2026-06-10T09:07:45","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/chiropractie-stegeman.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"

[vc_row enable_overlay=”yes” enable_loading_bg=”yes” css=”.vc_custom_1684332663563{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/chiropractie-stegeman.nl\/wp-content\/uploads\/2023\/05\/Banner-smal-desktop-2.jpg?id=32692) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” overlay_bg=”rgba(0, 0, 0, 0.2)” row_hide=”hidden-xs hidden-sm”][vc_column enable_content_animation=”yes” ca_init_scale_x=”1″ ca_init_scale_y=”1″ ca_init_opacity=”0″ ca_an_scale_x=”1″ ca_an_scale_y=”1″ ca_an_opacity=”1″ offset=”vc_col-lg-5 vc_col-md-6″ ca_duration=”1800″ ca_delay=”180″ ca_init_translate_y=”45″ ca_init_rotate_z=”0″][ld_fancy_heading ca_init_scale_x=”1″ ca_init_scale_y=”1″ ca_init_opacity=”1″ ca_an_scale_x=”1″ ca_an_scale_y=”1″ ca_an_opacity=”1″ enable_split=”true” ca_init_translate_y=”0″ ca_init_rotate_z=”0″ margin=”bottom_small:0.35em” color=”rgb(255, 255, 255)”]Complaints procedure[\/ld_fancy_heading][\/vc_column][\/vc_row][vc_row enable_overlay=”yes” enable_loading_bg=”yes” css=”.vc_custom_1684332699478{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/chiropractie-stegeman.nl\/wp-content\/uploads\/2023\/05\/Banner-smal-mobiel-3.jpg?id=32693) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” overlay_bg=”rgba(0, 0, 0, 0.2)” row_hide=”hidden-md hidden-lg”][vc_column enable_content_animation=”yes” ca_init_scale_x=”1″ ca_init_scale_y=”1″ ca_init_opacity=”0″ ca_an_scale_x=”1″ ca_an_scale_y=”1″ ca_an_opacity=”1″ offset=”vc_col-lg-5 vc_col-md-6″ ca_duration=”1800″ ca_delay=”180″ ca_init_translate_y=”45″ ca_init_rotate_z=”0″][ld_fancy_heading alignment=”text-center” ca_init_scale_x=”1″ ca_init_scale_y=”1″ ca_init_opacity=”1″ ca_an_scale_x=”1″ ca_an_scale_y=”1″ ca_an_opacity=”1″ enable_split=”true” ca_init_translate_y=”0″ ca_init_rotate_z=”0″ margin=”bottom_small:0.35em” color=”rgb(255, 255, 255)”]<\/p>\n

Complaints procedure<\/h1>\n

[\/ld_fancy_heading][\/vc_column][\/vc_row][vc_row responsive_css=”padding_top_large:100px|padding_bottom_large:100px|padding_top_medium:75px|padding_bottom_medium:75px|padding_top_small:75px|padding_bottom_small:75px” css=”.vc_custom_1781082453039{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column][ld_fancy_heading tag=”h4″]Patients’ opinions, suggestions and complaints matter![\/ld_fancy_heading][ld_spacer][vc_column_text]Complaints and disputes<\/strong><\/p>\n

Of course, we would like to hear if you are satisfied with treatment and results. Unfortunately, it may happen that you have a different experience. Even then, it is important that you put forward your opinion or complaint.<\/p>\n

 <\/p>\n

Talking to your chiropractor<\/strong><\/p>\n

We advise you to always discuss any problems with your chiropractor first. Often problems can be solved by mutual agreement. Should you not come to an agreement together, you can contact the complaints officer of the Dutch Chiropractors Association (NCA) or Dutch Chiropractic Federation (DCF).<\/p>\n

 <\/p>\n

Complaints officer NCA or DCF<\/strong><\/p>\n

The complaints officer acts from a sincere interest and will do everything possible to try, together with you and the care provider, to find a meaningful and satisfactory solution, if possible while maintaining the relationship and mutual trust. If this does not go according to plan, the complaints officer can advise you on a possible follow-up. The complaints officer works according to the VKIG professional profile.<\/p>\n

 <\/p>\n

Dispute regulation<\/strong><\/p>\n

All members of the NCA and DCF are registered in the quality register of the Stichting Chiropractie Nederland<\/a>. Should no solution be reached after talks with your chiropractor and\/or with the help of mediation by the complaints officer, there may be a dispute. There is a dispute settlement available through the SCN. The complaints officer can inform you about this.<\/p>\n

Klick here<\/a> for more information on the complaints procedure. (Dutch document)<\/p>\n

 <\/p>\n

Klick here<\/a> for more information on what to expect from the complaints officer. (Dutch document)<\/p>\n

 <\/p>\n

Your report is always recorded and may lead to a measure to improve care.<\/p>\n

 <\/p>\n

Complaints officer: available daily to patients and chiropractors on 088 024 51 66<\/a> or via email: klachtennca@cbkz.nl<\/a><\/p>\n

SGRC: nationaalregister@gmail.com<\/a><\/p>\n

Pati\u00ebntenvereniging Chiropractie (VPRC)<\/a><\/p>\n

 <\/p>\n

\"Vereniging \u00a0\"\"[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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